Labour Research March 2001

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Features: Union News

Call centres

Call-centre staff were last month invited to report bad bosses to the TUC via a freephone hotline.

The initiative was part of the TUC's "It's your call" campaign allowing Britain's 400,000 call-centre workers to get free advice on workplace rights and report bad employers.

A TUC report published to coincide with the campaign states that unionisation among the 400,000 employees in call centres stands at 44%.


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